Computer Error Report Form

     Computer Error Report Form

  1. Describe your problem:

  2. Now, describe the problem accurately:

  3. Speculate wildly about the cause of the problem:

  4. Problem Severity:

     1. Minor   __
     2. Minor   __
     3. Minor   __
     4. Trivial __

  5. Nature of the problem:

     1. Locked Up     __
     2. Frozen        __
     3. Hung          __
     4. Strange Smell __

  6. Is Your Computer Plugged In?                             Yes_____ No_____

  7. Is It Turned On?                                         Yes_____ No_____  

  8. Have you tried to fix it yourself?                       Yes_____ No_____  

  9. Have you made it worse?                                  Yes_____ No_____  

  10. Have you had a "friend" who "Knows all about computers" 
      try to fix it for you?                                  Yes_____ No_____  

  11. Did they make it worse?                                 Yes_____ No_____  

  12. Have you read the manual?                               Yes_____ No_____  

  13. Are you sure you've read the manual?                    Yes_____ No_____  

  14. Are you absolutely certain you've read the manual?      Yes_____ No_____  

  15. If you read the manual, do you think you understood it? Yes_____ No_____  

  16. If 'yes', then explain why you can't fix the problem yourself?

  17. What were you doing with your computer at the time the problem occurred?

  18. If you answered 'nothing' then explain why you were logged in?

  19. Are you sure you aren't imagining the problem?          Yes_____ No_____  

  20. Does the clock on your home VCR blink 12:00?            Yes___ VCR? ___  

  21. Do you have a copy of 'PCs for Dummies'?                Yes_____ No_____  

  22. Do you have any independent witnesses to the problem?   Yes_____ No_____  

  23. Do you have any electronics products that DO work?      Yes_____ No_____  

  24. Is there anyone else you could blame this problem on?   Yes_____ No_____  

  25. Have you given the machine a good whack on the top?     Yes_____ No_____  

  26. Is the machine on fire?                                 Yes_____ No_____  

  27. Can you do something else instead of bothering me?      Yes_____ No_____